Terms of Service

Who we are

Konnate is operated by Konnate LLC. You can reach us at support@konnate.com. Charges appear on your card statement under the Konnate name.

What Konnate is

Konnate is a companionship platform. Seekers pay for scheduled emotional support, mentorship, and guidance from Companions, delivered through calls and messaging on the platform. Konnate is not a dating service and not an adult service. Soliciting romantic or sexual services on Konnate is a breach of these terms and grounds for removal.

Who can use Konnate

You must be 18 years of age or older and register truthfully, with one account per person. Before paying or earning on the platform, you complete an identity check, which we run through Veriff.

KON credit

When you buy KON you are buying credit to use on Konnate. It stays in your balance until you spend it, and anything a settled week returns to you returns as KON, not to your card. Closing your account is the one situation where returning a leftover balance may be possible. Support handles those one at a time, and it is not guaranteed.

1 KON costs 1 US dollar. Your card is charged in US dollars through Stripe, our payment processor, and the KON lands in your Konnate balance when the payment is confirmed. KON is not a bank deposit, earns no interest, cannot be moved to another account, and has no cash value outside Konnate. KON does not expire.

Paying for engagements

Engagements are funded from your KON balance week by week and held in escrow while the week runs. When a week settles, the platform works out what was delivered, what the Companion earned, and what comes back to you. Anything that comes back to you comes back as KON in your balance.

Refunds and charges you do not recognize

Konnate does not send value back to your card today. What a settled week gives back, it gives back in KON. If a charge looks wrong, write to support@konnate.com before you ask your card company to reverse it. We read every message and reply.

Conduct

Treat people on Konnate with respect. No harassment, no threats, no illegal use, and no attempts to move payment for platform services off the platform. We can suspend or close an account that breaks these terms.

Ending your account

You can close your account at any time by contacting support. If you close your account with KON left over, the section on KON credit above explains how a leftover balance is handled.

Changes to these terms

We can update these terms as Konnate grows. The date at the top of this page tells you when they last changed. If a change matters to how you use the platform, we will tell you in the app or by email.